Terms & Conditions

Please read the following section carefully as it contains the legal terms and conditions that you agree to when you use this web site ("the Site"). 

1. Who We Are
The Site is operated by Net Driver Limited (Registered Number 11881732), whose registered address is 1st Floor Enterprise House 202-206 Linthorpe Road, Middlesbrough, United Kingdom, TS1 3QW, under license from Green Flag Limited (registered number 1003081), whose registered address is at The Wharf, Neville Street, Leeds LS1 4AZ. Net Driver Limited is referred to in these terms and conditions as "NDL", "us" or "we". These terms and conditions are between you and NDL. 

2. Trademarks, copyright and ownership of materials on the site 
NDL is unless otherwise stated the owner of all copyright and database rights and other intellectual property rights that exist in the Site and its contents. Green Flag Limited maintain ownership of associated all Green Flag trademarks and other branding. This Site is intended for non-commercial personal use only. You may not commercially exploit, publish, distribute, extract, re-utilise, copy, transmit, store, adapt, modify or reproduce any part of the Site or any of the images or content on this Site in any material form (including photocopying or storing it in any medium by electronic means) without our prior written consent or as permitted by the Copyright Designs and Patents Act 1988 as amended or the Copyright and Rights in Databases Regulations 1997 as applicable or any equivalent legislation as may apply in the UK from time to time.NDL and/or Green Flag Limited reserves the right to take such action as is necessary to protect its intellectual property rights on this Site. You acknowledge that damages may not be an adequate remedy for any infringement of such rights by you and that NDL and/or Green Flag Limited is entitled to the remedies of injunction, specific performance, orders to deliver up infringing copies and any other statutory or equitable relief for any threatened or actual infringement and that no proof of special damages is necessary for reliance on such remedies.

All Green Flag images, logos, names and trademarks on the Site are proprietary marks of Green Flag Limited. Unless other agreed in writing nothing on the Site shall be deemed to confer on any person any licence or right to use any such image, logo, name or trademark and any such use may constitute an infringement of the rights of the holder. 

3. External Links
To provide increased value to users of the Site, NDL may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, NDL is not responsible for the availability of such external sites or resources, and do not review or endorse and shall not be responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

4. Site Availability
We have taken great care in the preparation of the Site, but sometimes technical matters can be beyond our control and we cannot always guarantee that you will have uninterrupted or error free access to all or any part of the Site at all times or that any defects will be remedied or that the Site or the server that makes the Site available, are virus free. Access may be suspended occasionally or restricted to allow for repair or maintenance or for the introduction of new goods or services. 

5. Disclaimer 
The following provisions should be read carefully as they exclude or limit our legal liability in connection with your use of the Site. Nothing in these terms and conditions attempts to exclude liability that is not permissible under applicable law, including without limitation, death or personal injury, or for fraudulent misrepresentation.Nothing in these terms and conditions shall exclude, limit or restrict our duties and liabilities to you under any conduct of business rules that we are bound to comply with.While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the Site, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the Site or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the Site or any part of the content or materials are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use the Site from other jurisdictions, you are responsible for compliance with applicable local laws.We accept no liability in contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to the Site (which includes without limitation) any errors or omissions contained in the Site or if the Site is unavailable and we shall not be liable for any direct or indirect:

  1. economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
  2. loss of goodwill or reputation;
  3. special, incidental, consequential loss or damage,
suffered or incurred arising out of or in connection with your use of the Site and these terms and conditions.

Access to and use of the Site is at the user's own risk and we do not warrant that the use of the Site or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of the Site by unauthorised third parties.Please note that this disclaimer does not affect your statutory rights in respect of any products or services that you purchase from this Site.

6. Monitoring of Telephone Calls and Emails
Telephone calls and/or email correspondence made by you for our services or otherwise as a result of your access to the Site may be recorded and monitored for training purposes from time to time and to assist in the prevention of fraud. By using such communication methods, you are consenting to such recording or monitoring. 

7. Jurisdiction and Law
This Site is directed at UK residents only and applications for products and services from non-UK residents will, unless otherwise stated, not be accepted. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here in respect of the use of this Site shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

8. Your Contract
When purchasing goods or services through this website your contract is with Net Driver Limited. Goods and services sold on the Site are manufactured and/or supplied by third parties. NDL may use third party service providers to fulfil its obligations under this contract.

Payment
You undertake that all details you provide when ordering or purchasing goods or services are correct, that the credit, debit or charge card you are using is your own (or you have authority to use it) and that there are sufficient funds to cover the cost of the goods or services ordered.

Fraudulent Transactions
In order to ensure that your credit or debit card is not being used without your consent, we will always validate name, address and other personal information supplied by you during the order process against appropriate third party databases including registered Credit Reference agencies and fraud prevention agencies; these agencies may may keep a record of that information. By accepting these Terms and Conditions you consent to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. https://shop.greenflag.com/privacy-policy 
All information provided by you will be treated securely and in accordance with the Data Protection Act 2018

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on the Website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on the Website.

9. Cancellation Policy
Your Statutory Right to Cancel
Under the Consumer Rights Act 2015 you have the right to cancel your order within 14 days of receiving goods purchased from this Site.

If you wish to cancel your order please call us on 0800 193 4199 or email us at shop@greenflagshop.com as soon as possible, but at the latest within 14 days of receiving your Goods. 

If Goods have already been received, you will be responsible for returning the Goods. You must return them following the instructions detailed in the Returns policy below.

If you cancel your Order in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation, or we receive the item / proof of postage. In this case we will refund the price of the Goods to be returned in full.

10. Customer Service
Customer Service Support is provided by telephone and e-mail during our normal business hours.

Customer Services Tel: 0800 193 4199 lines are open 9am to 5pm Monday to Friday. We aim to reply to any voicemail messages left during opening hours within 48 hours.
E-mail: shop@greenflagshop.com we aim to reply to all emails within 48 hours and between 9am to 5pm Monday to Friday

11. Amendment of the Terms and conditions
We reserve the right to amend these terms and conditions and any other terms and conditions on this Site without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on this Site. As these terms and conditions may be updated from time to time, we suggest that you check them whenever you visit the Site.

12. Complaints Procedure
In the first instance, you need to let us know. We will always aim to provide you with a superb online service. However, there may be times when you feel that we have not done so. If this is the case, we would rather be told about it so that we can do our best to solve the problem. If you have a complaint, then please contact us and we will make sure that your complaint is considered immediately.

Our Customer Services Tel: 0800 193 4199 lines are open 9am to 5pm Monday to Friday. We aim to reply to any voicemail messages left during opening hours within 48 hours.

E-mail: shop@greenflagshop.com. We aim to reply to all emails within 48 hours and between 9am to 5pm Monday to Friday

The UK European Consumer Centre, delivered by the Chartered Trading Standard Institute, provides further advice regarding online dispute resolution.

13. Use of Personal Information
Through your use of the Site you agree that personal information that is provided will be dealt with in accordance our privacy policy https://shop.greenflag.com/privacy-policy 

For more information on Terms &Conditions, click here