FAQs

• What are your business hours?​

vGroup’s business hours are between 9am to 5pm, Monday to Thursday, Friday 9am to 4pm. vGroup will aim to resolve any issue you have within one working day.​

• Can I track my order?​

You can track your order using the tracking information in your shipping confirmation email. 

• I’ve haven’t received my order, what do I do?​

• I’ve received the wrong/damaged product, do can I do?​

We’re very sorry if this has happened, please let vGroup know as soon as possible so they can help. You can use vGroup’s online chat here, or email greenflagshop@vgroupinternational.com.​

• How do I make a complaint?​

If your experience with vGroup hasn’t met your expectations, we absolutely want to hear from you. To log a complaint, use our online chat here or email greenflagshop@vgroupinternational.com.​

• Are the orders arranged by Green Flag or a third-party company?​

Green Flag are working with vGroup International, a UK based business that’s been supporting the automotive market for over 30 years. vGroup will be arranging & dispatching your order.

• Are my payment and personal details safe on your database?​

Yes, vGroup take security extremely seriously and we’ll use all reasonable protocols to protect your data.​

• Where are my goods shipped from?​

All goods are shipped from vGroup International, direct from their site in Milton Keynes.​

• Is the packaging eco-friendly?​

Yes, vGroup are constantly evolving our packaging and production methods to reduce our carbon footprint, and use of single-use materials. 

• How long does a refund take?​

Once you’ve returned your item(s), or when confirmation of credit is agreed, you should receive your refund within three business days.​

• What are your returns process (how long do I have to return an item, what’s the return address, etc)?​